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CapTel Customer Support - Now Available 24/7

Beginning September 1, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it - day or night.

"CapTel Customer Service is delighted to expand our service offerings to include all hours around the clock. The Customer Service team is dedicated and ready to assist our customers at the time that is most convenient for them," explains Pamela Holmes, Director of CapTel Customer Service.

Telephone Customer Support help will be available 24/7 everyday except major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays.

Help is just one touch away: CapTel users simply push the blue CUST SERV button on their CapTel 800 or CapTel 800i to be immediately connected with a helpful Customer Support representative.

Reaching CapTel Customer Service:

One-touch access: Press blue CUST SER button on CapTel 800, CapTel 800i

Phone: 1-888-269-7477 (V/TTY/CapTel)

Online Chat: www.captel.com

Email: CapTel@CapTel.com

FAX: 1-608-204-6167

En Espanol: 1-866-670-9134

U.S. Mail: Attn: CapTel Customer Service 450 Science Drive Madison, WI 53711

In California: 1-888-402-4018

In California (Spanish): 1-877-330-0156

CapTel is pleased to announce two new enhancements to Customer Service

New! Expanded Hours:

EXPANDED CAPTEL CUSTOMER SERVICE TELEPHONE HOURS
Now available Mon-Fri from 7:00 a.m. - 7:00 p.m. Central Standard Time
(formerly available from 8:00 a.m. - 5:00 p.m.)

New! Online "Instant Chat" Support:

Visitors to the CapTel website can now Instant Chat with a Customer Service representative to get help. Simply click on the "Live Help" tab in the Customer Service section of the CapTel website. This opens a dialog box with a dedicated Customer Service representative, who can assist directly online.

Additional customer support materials are available online at the CapTel website to answer common user questions. Visit our website any time at http://www.captel.com/customer-service.php

CapTel Newsletter: Fall 2010 Issue

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In this issue:

Pam Holmes Appointed to National Council on Disabilities

CapTel Customer Service Director Pam Holmes has been appointed by President Obama and confirmed by the Senate to serve as a Member of the National Council on Disability (NCD). The NCD works to promote policies and practices that guarantee equal opportunity for all individuals with disabilities. Ms. Holmes brings considerable experience with communication access matters and an expertise in the Americans with Disabilities (ADA) to her new role as Board Member. In addition to directing the CapTel Customer Service department, Ms. Holmes also oversees Consumer & Regulatory Affairs for Ultratec, Inc. Full press release

Ultratec Celebrates 20th Anniversary of Americans with Disabilities Act

Ultratec, Inc., joins with government agencies, private sector businesses, and individuals nationwide to recognize the 20th anniversary of the passage of the Americans with Disabilities Act (ADA), which was signed into law on July 26, 1990.

This landmark legislation made it possible for millions of Americans to participate more fully in business, civic, and social endeavors by requiring that services, facilities, and employment opportunities be made accessible to people with disabilities. As part of its requirements, the ADA stipulates that telecommunications services must be functionally equivalent for people who are deaf or hard of hearing.

Today, people with hearing loss employ many telecommunications options, most of which were made possible by the ADA mandate.

"The Americans with Disabilities Act profoundly expanded the opportunities for people who are deaf or hard of hearing to use even basic telecommunications services. Many of the communication technologies we take for granted today were made possible by this momentous legislation," states Ultratec President Robert Engelke. "Ultratec is privileged to have been part of the groundswell of technological advances since the passing of the ADA. On this anniversary, it is worth taking a look back to recognize how far improvements have come for people of all abilities."

To commemorate the anniversary, Ultratec participated in a recent ADA Celebration in Washington D.C. with the FCC, White House, and Department of Commerce. Members of the Disability Community, government officials, and high-tech companies all came together to demonstrate the latest technologies available to ensure equal access for people of all abilities.

CapTel Featured on Discovery Channel Program - "The Profile Series"

The CapTel captioned telephone will be the focus of an upcoming edition of "The Profile Series", an award-winning program on the Discovery Channel that examines advancements in technology. Hosted by Lou Gossett Jr., the program highlights comments from CapTel users including Bev Sudler of New Jersey, as well as interviews with audiologists on the role that CapTel plays in helping people with hearing loss.

Airs: May 26, 2010 at 7:00am Eastern & Pacific times. Check local listings.

CapTel Newsletter: Spring 2010 Issue

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In this issue:

CapTel Newsletter: Summer 2009 Issue

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In this issue:

TDI Honors Ultratec Engineer

The national consumer advocacy organization TDI (Telecommunications for the Deaf and Hard of Hearing, Inc.) has named Ultratec Vice President of Engineering Kevin Colwell the recipient of the 2009 Andrew Saks Engineering Award.

In presenting the prestigious award, TDI noted Mr. Colwell's contributions to improving the lives of people with hearing loss through his various innovations with the Ultratec team, from earlier work with Baudot TTY technologies to the ongoing development and enhancement of current Captioned Telephone technology.

Named in honor of renowned Deaf engineer and businessman Andrew Saks, the award recognizes an individual who has made an outstanding contribution to improving the accessibility of telecommunications, media, and information technology for people in the United States who are deaf, hard of hearing, late-deafened, or deaf blind through their efforts in design electronics or engineering. Previous honorees include Dr. Vinton Cerf, who was instrumental in the development of the Internet, and Robert Engelke, President of Ultratec.

Ultratec Announces New IP-Based Captioned Telephone Option

New model of CapTel phone provides captions over the Internet

CapTel 800i

March 31, 2009 - Madison, WI - Ultratec, Inc. today announced the new CapTel 800i® telephone – the latest addition to the company's Captioned Telephone line of products and services that help people with hearing loss use the phone. Designed specifically for use with high-speed Internet service, the CapTel 800i gives people the advantage of written text captions to help understand what their phone callers say.

Unlike previous CapTel models which rely on only an analog telephone line, the new CapTel 800i connects to both a telephone line and an Ethernet / IP connection. The telephone line carries the voice portion of the call, in the same way as any other typical telephone conversation. At the same time, the Ethernet / IP connection automatically links the CapTel 800i over the Internet to the CapTel Captioning Service. Operators at the Captioning Service use voice-recognition technology to transcribe everything the caller says into text, which is instantly transmitted to the CapTel 800i over the Internet connection. The captions appear on the phone's display screen, giving users the ability to hear what they can of the phone conversation and read what they need to in the display screen.

This seamless, behind-the-scenes connection to the Internet automatically gives CapTel 800i users captions on any call - incoming or outgoing. Captions can be turned on or off at any time during the call, so they are available to help clarify things whenever the user has difficulty hearing what a caller says.

Requirements
The new CapTel 800i requires both telephone service and high-speed or broadband Internet access. The telephone connection can be any telephone service, including standard analog line, VOIP connection, DSL, or cable modem telephone service (an analog port is required for use with a digital PBX). The Ethernet connection can be any basic broadband Internet service (it does not work with dial-up connections). People who do not already have Internet access should consider the CapTel 200, an alternative that relies on standard analog telephone lines instead of an Internet connection.

Availability
The new phone is expected to be available later this summer.

CapTel featured in Wall Street Journal

Noted Wall Street Journal columnist Melinda Beck recently singled out CapTel in the September 16 issue of the paper as, "One of the niftiest advances in telephone technology." Ms. Beck recommends CapTel and WebCapTel to people with hearing loss in her regular column on health-related issues. Read full article.

CapTel Newsletter: Summer 2008 Issue

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In this issue:

Ribbon-Cutting Ceremony

CapTel President Robert Engelke and Milwaukee Mayor Tom Barrett at a ribbon-cutting ceremony to officially open the new CapTel call center in downtown Milwaukee, WI, in May 2007. They are joined by Milwaukee Alderman Robert Bauman, WI Deputy Secretary of Commerce Aaron Olver, WI Secretary of Administration Michael Morgan, along with other officials and CapTel representatives.