Trouble-shooting Tips with your new TTY

Changes to your local telephone service may impact the readability on your TTY. If you notice “garbled” characters during your TTY conversations, please try the following tips:

TIP: Turn off Turbo Code

1. Minicom IV: Hold down the [Ctrl] key and press the [3] key.
   Superprint 4425: Hold down the [Ctrl] key and press the [9] key.
   You will see PRINT (UP/LOW) CASE on the display.
2. Press the [Return] key until you see TURBO CODE (ON) on the display.
3. Press the [Spacebar] to change the setting to OFF.
4. Press the [Esc] key to save the new setting and leave options.

Follow the steps above if you want to turn Turbo Code on again.

TIP: Residential or Business

Has something changed recently in your telephone environment? If your Telephone Service Provider (ie., AT&T, Spectrum, ComCast, etc.) switches from traditional analog service to digital/VoIP service, you may experience garbling during your calls. Your telephone service provider is able to adjust settings on their end to correct this. Contact your Telephone Service Provider and ask them to set the phone line to use G.711 voice codec (uncompressed) to support modem, FAX and TTY transmission.